Betting should be fun — and fun has its limits. 28bet provides practical tools so you stay in full control of your experience: deposit limits, self-exclusion, session alerts, and human support available 24 hours a day in Portuguese.
+18 · Gamble responsibly · CVV 188 · Free 24h
A 28bet believes that betting on the Brasileirão, watching UFC live, or trying a new slot on a Sunday afternoon should be a positive experience — a form of entertainment like any other. But, like all entertainment, gambling only works well when it stays within healthy financial and emotional boundaries.
The tricky part is that the warning signs aren't always obvious at first. You start betting within your budget, enjoying the games, and at some point you might lose track of how much you've spent or how long you've been on the platform. That's not a weakness — it can happen to anyone, especially in an environment designed to keep you engaged.
That's why 28bet doesn't treat responsible gaming as a footnote. The control tools are right in your account dashboard — one click away — and the support team is trained to spot patterns that may signal a problem before it escalates. The goal is simple: you play for enjoyment, not compulsion.
On this page you'll find everything about the available tools, how to activate them, how to recognize risky behavior, and what support resources exist in Brazil if you or someone close to you needs help. Take your time reading — it can make a difference.
The difference between a recreational bettor and someone with problematic behavior usually comes down to limits — not the type of game or any single bet amount. A user who deposits R$ 100.00 per week, understands they can lose it all, doesn't chase losses by increasing bets, and stops when they planned to — that person is gambling responsibly. Someone who deposits the same amount but chases losses, bets money meant for bills, or lies to family about how much they gamble may be developing a problem.
The responsible gaming tools at 28bet were designed to create concrete barriers that help you stay in the first group — even on the days when self-discipline is harder to maintain. Deposit limits that take effect immediately, self-exclusion that blocks access with no option for instant reversal, and alerts that remind you how long you've been on the platform. None of this guarantees problems will never arise, but it significantly reduces the risk.
In addition to the tools you activate yourself, 28bet maintains internal monitoring systems that analyze behavioral patterns for signs that may indicate problem gambling. This includes sudden increases in deposit amounts, session frequency well above the user's historical average, multiple deposit attempts after reaching a configured limit, and betting patterns that suggest chasing losses.
When these signs are identified, the responsible gaming team at 28bet may proactively reach out to the user — via chat or email — to check in and remind them of the available tools. This contact is not automated or intrusive: it's carried out by trained staff, with empathy and without judgment.
A 28bet never sends marketing communications (bonuses, promotions, cashback) to users who have activated control tools or are in a self-exclusion period. This is an internal policy that goes beyond what most platforms do.
The services of 28bet are exclusively for users aged 18 and over. This isn't just a legal requirement — it's a genuine commitment. Registration requires a CPF, which is cross-referenced with the date of birth on file with the Receita Federal. The first withdrawal requires photo ID verification. And the monitoring system includes signals that may indicate use by a minor.
If you have children or teenagers at home who share the same phone or computer, consider using parental control filters to block access to betting platforms. Many Android and iPhone devices have this feature in their digital wellbeing settings. If you find that a minor is using 28bet, contact support immediately — your account will be closed and your data protected.
If gambling is affecting your life, your finances, or your relationships, don't wait. Call CVV.
Centro de Valorização da Vida — free, 24 hours a day, every day. Confidential support from real people.
Also available at cvv.org.br via chat.
Visit: Dashboard → Responsible Gaming → Self-Exclusion
Everything in your account dashboard — no need to contact support to activate
Set the maximum amount you can deposit per day, week, or month. Reductions take effect immediately — no waiting period. Increases take 24 hours to kick in, giving you time to reconsider. The limit applies to all payment methods: Pix, boleto, card, PicPay, Mercado Pago, and TED.
Beyond the deposit limit, you can also set a maximum stake per individual bet or a total wagering cap for a given period. It's a useful way to stay in control even when your account has a balance — because having funds available doesn't mean you need to use them all.
Set a maximum session time and get a notification when you reach it. 28bet does not end your session automatically without warning — the alert is a reminder for you to decide whether to keep playing or stop. It's easy to lose track of time, especially during live games.
Need a break? Block your account for 7 days, 30 days, 90 days, or 6 months. During this period, no deposits are accepted and account access is suspended. You will not receive any marketing communications from 28bet while the exclusion is active. Activation is immediate.
To permanently close your account with no option to reopen it, permanent self-exclusion is the right choice. Any available balance is processed for withdrawal via your primary method before closure. This decision is irreversible — and 28bet respects it without question.
Access a detailed history of all bets, deposits, and withdrawals made on your account, with filters by period, sport, game, and amount. Seeing the real numbers — how much you've bet, how much you've withdrawn, what your net balance is for the month — can be more revealing than any control tool.
Less than 2 minutes — right from your account dashboard
Access 28bet.express/login with your registered email and password. If you use two-factor authentication, confirm the code sent to your phone.
Click the profile icon in the top-right corner of the screen. In the menu that appears, select "My Account" or "Settings". The Responsible Gaming section is in the left sidebar of the dashboard.
In the "Responsible Gambling" section, you'll see all available options: deposit limits, betting limits, session alerts, and self-exclusion. Click on the tool you want to configure.
Enter your desired values or timeframes and confirm. Deposit limits and self-exclusion take effect immediately. You will receive a confirmation email with the details of what was set up.
If you have trouble finding or setting up any tool, start a live chat — available 24 hours a day, in Portuguese, with an average response time of under 2 minutes.
Recognizing the patterns is the first step
Check any situations you've already experienced. If three or more apply to you, it may be time to seek support.
Full control one click away in your dashboard
Set how much you can deposit per day. Even if you want to raise the limit later, the change only takes effect the following day — a 24-hour buffer against impulsive decisions.
Control your total deposits per week. Ideal for those who play more frequently and want to make sure their weekly leisure budget doesn't run over, no matter which day they deposit.
A broader view of your entertainment budget. Once the monthly limit is reached, no new deposits are processed until the start of the next month — regardless of the payment method used.
A break of 24 to 72 hours, with no need to set up a formal self-exclusion. Useful for a moment of calm after an intense session or a stressful week — without permanently closing your account.
Organizations offering free, confidential support
CVV offers free, confidential emotional support by phone and chat. The service covers general mental health concerns, including compulsive behaviors such as problem gambling. Real people, no judgment.
CAPS are public mental health centers (part of Brazil's SUS network) located throughout the country that treat behavioral addictions, including pathological gambling. To find the nearest CAPS, check your city's official municipal portal or call 136 (Health — Central Support Line).
Gamblers Anonymous is a recovery program based on the 12-step model, with support groups in cities across Brazil and online meetings. The setting is safe, confidential, and entirely voluntary. Many people find in the group the structure they needed to stop.
Common questions about 28bet's tools